Effective Date: 260522
Piney Green Tire Pros respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share information from customers, prospective customers, website visitors, and individuals who communicate with us by phone, email, text message, online forms, scheduling tools, or in person.
By using our website, submitting your information, scheduling service, requesting a quote, redeeming an offer, or communicating with us, you agree to the practices described in this Privacy Policy.
We may collect personal information that you voluntarily provide to us, including your name, phone number, email address, mailing address, vehicle information, service history, appointment details, coupon or offer redemptions, payment-related information, and any other information you provide when contacting us, requesting service, or doing business with us.
We may also collect certain information automatically when you visit our website, such as your IP address, browser type, device information, pages visited, time spent on the site, referral source, and general website activity. This information helps us understand how visitors use our website, measure marketing performance, and improve the customer experience.
We may use your information to respond to your inquiries, schedule and confirm appointments, provide automotive services, process payments, maintain customer records, send service reminders, provide estimates, communicate about your vehicle, follow up after service, and improve our customer experience.
We may also use your information to send coupons, special offers, seasonal promotions, service updates, customer appreciation messages, and other marketing communications by email, phone, or text message when permitted by law.
If you have done business with us, requested information, provided your contact information, scheduled service, redeemed an offer, or otherwise communicated with us, we may contact you by email or text message regarding service-related updates, reminders, offers, promotions, or other information related to Piney Green Tire Pros.
You may opt out of marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
You may opt out of marketing text messages at any time by replying STOP to a text message from us. You may also contact us directly to request removal from future marketing communications. Message and data rates may apply. Opting out of marketing messages may not prevent us from contacting you for non-marketing purposes, such as appointment confirmations, service updates, payment matters, or other communications related to an active transaction.
The FTC’s CAN-SPAM guidance requires commercial emails to include accurate sender information, a valid physical postal address, and a clear way to opt out of future marketing emails. CTIA messaging best practices also recommend a clear privacy policy and accessible opt-out process for text messaging programs.
We do not sell or rent your personal information.
We may share information with trusted service providers who help us operate our business, website, scheduling systems, customer communication tools, email platforms, text message platforms, payment processors, marketing tools, analytics services, or other business systems. These providers are only given the information needed to perform services on our behalf.
We may also share information when required by law, to protect our legal rights, to prevent fraud or misuse, to respond to lawful requests, or to complete a service or transaction requested by you.
Mobile phone numbers and text messaging consent will not be sold or shared with third parties for their own independent marketing purposes.
Our website may use cookies, pixels, analytics tools, or similar technologies to understand website activity, improve performance, measure marketing effectiveness, and provide a better user experience. These tools may help us understand which pages are visited, how users interact with the site, and how customers find us online.
You may adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
You may contact us at any time to request access to the personal information we have about you, ask us to correct inaccurate information, request that we delete certain information, opt out of future marketing communications, or express concerns about how your information is being used.
We may need to keep certain information for business, legal, accounting, warranty, service history, dispute resolution, or compliance purposes.
We take reasonable precautions to protect your personal information both online and offline. When sensitive information is submitted through our website, we use secure transmission methods where appropriate. You can verify a secure website connection by looking for “https” or a lock icon in your browser’s address bar.
We also limit access to personal information to team members and service providers who need it to perform business-related responsibilities. While we work to protect your information, no website, database, or electronic system can be guaranteed to be completely secure.
Our website may contain links to third-party websites, financing providers, rebate portals, scheduling tools, manufacturer offers, or other external resources. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before submitting personal information.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or marketing communications. Updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact us at:
Harrell’s Automotive, Inc.
PO Box 53006, Fayetteville, NC 28305
Phone: 910-433-2126
Email: [email protected]
